Please provide complete and accurate details at the time of making your purchase. We ship our items to the address provided on the order confirmation. Please ensure that you enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Fhone Cases are not obliged to re-send the order to the correct address at our own expense.
If there has been a mistake after your order has been made, please contact us at firstname.lastname@example.org as soon as possible - and we will try our best to correct the address if your item/s have not already been sent.
Please note that all items are sent by regular post without tracking unless advised otherwise. If you require tracking or express postage, please select this option when placing your order, or contact us if you have any questions before making the purchase.
Shipping Costs, Payment & Delivery Times
We ship worldwide! All items are sent from Queensland, Australia through Australia Post. Phone cases, iPad covers, keyboard skins, pop stands and screen protectors are sent for FREE WORLDWIDE by regular post for all orders over $30.
All items are priced and charged in Australian Dollars at checkout. Minca Cases are not responsible for any price differences determined by your bank regarding currency conversions or fees.
Fhone Cases accepts payment via credit card (Visa, Mastercard & American Express) and Paypal. All shipping options listed below;
- Within North America
Regular Postage: FREE for orders more than $30, or $3 for orders less than $30 (expected delivery time is 5-7 business days, no tracking provided)
Express Postage: $7.5 (expected delivery time is 1-2 business days, tracking number provided)
- Outside North America
Regular Postage via Airmail: FREE for orders more than $30, or $3 for orders less than $30 (expected delivery time is 10-18 Business days)
Your item/s will be dispatched within 1 business day after your order has been confirmed. If for any reason this duration is longer we will contact you to advise of the delay. We only dispatch on business days (Monday-Friday).
You will be automatically emailed once your order has been confirmed and payment being received. We will email you again to notify you that your order has been dispatched.
If you have any questions regarding your order please contact us at email@example.com and reference your order number. We will reply as soon as possible.