FAQ's

FAQ's

What currency is your store in & what are the payment options?

All items in our store are listed in Canadian Dollars ($AUD). 

We accept payments through Paypal and also Debit/Credit card payments through a secure payment processing platform.

 

Does the price include GST?

Yes! All prices include GST, you'll receive a tax invoice via email once you've made your purchase.  
 

What are your cases made of?

Our cases are either hard PC or soft TPU plastic material. The title of each product states if the case is either hard or soft. In some cases, especially in our Luxury range, we have cases made from other material (aluminum, electroplating metal etc.). If the case is neither TPU or PC, the material will be identified in the description.
A description of our hard/soft case materials are below;
    • TPU (thermoplastic polyurethane) is a soft hybrid material, a mixture between hard plastic and soft silicone. It is soft & a very dense smooth rubber, made to slide in and out of the pocket without attracting lint. TPU is resistant to oil, grease and abrasion.
    • PC (polycarbonate) is a hard plastic. It is tough and durable, offering great protection for your smartphone. Polycarbonate cases are lightweight, while providing great strength against drops and other potential cell phone damage.

 

Can I make changes to my order after it has been confirmed?

We aim to dispatch your order as soon as possible. However, if you have a change in mind with your order, please email us at your earliest opportunity (reply to the order confirmation email you will receive). 

We can not guarantee that your order can definitely be changed. However, if we do receive your request before we send your order we will do our best to make the change. We will let you know via email if your change request has taken place.

 

What is your refund policy?

We accept returns for change of mind and faulty items. Please refer to our Returns Policy for more information.

 

Are you interested in collaborating or promoting?

Yes, please contact us at info@fhonecase.com with your proposal and we'll get back to you at our earliest opportunity!

⚡️ FLASH SALE EXTENDED // 10% OFF ⚡️

Join the flash sale! Take 30% off all orders over $30! Enter your email to get the discount code 😍